Exchange & Return Policy

Products Which Are Unable To Exchange Or Refund

  • Please note that we do not exchange any products with customized heels or colors which has done according to the client’s requirement.
  • Sizes from 42-45 which are known as extra large sizes will not be exchanged.
  • Any customized design requested by the clients will not be exchanged.
  • We are also unable to offer a refund or exchange on the sales items.
  • Please note that you can’t make more than one exchange requests
  • Refunds will be done if there is a product default
  • we don't exchange Bags
  • Please note that gift vouchers are non-refundable and cannot be exchanged for cash or credit.

Exchanging Your Online Purchase

  • We gladly offer exchanges within 7 days of receiving your order, provided the item is unused, unworn, and returned in its original condition

  • We only Exchange if there is a size difference and that is to the same design and color
  • The sizes from 35-41 which are there in the original image can be exchanged.
  • Once again, please be kind enough to understand that we exchange only sizes and not the the designs or colours.
  • Whenever any exchange is done please note that;
  • The item should be returned in their original condition, unworn and undamaged.
  • Please inform our customer service team within 3 days if you wish to exchange once the item is received through Instagram / Whatsapp
  • It will take 2 to 3 weeks for the production of the new item and the client will have to bear the delivery cost.
  • If in case, there is any error from our party such as delivering the damaged or faulty goods,we guarantee the client ,that we will take the full responsibility in delivering it free of charge or a refund.

NIERA Shoes Repair Policy

  • Thank you for choosing NIERA shoes! We stand behind the quality of our products. If your shoes require repair due to manufacturing defects within Three months (3) from the date of purchase, we will gladly assess and repair them free of charge.

  • For repairs needed beyond the initial 4 -8 Months timeframe, we offer repair services at a nominal fee. The fee will be determined based on the extent of the repair required
  • If it’s been more than 8 months, we might not cover repairs under our standard policy. We appreciate your understanding.
  • This policy covers manufacturing defects only and does not include damage caused by misuse, accidents, or normal wear and tear.