RETURN INFORMATION

PRODUCTS WHICH ARE UNABLE TO EXCHANGE OR REFUND

  • Please note that we do not exchange any products with customized heels or colors which have been made according to the client’s requirement.
  • Sizes from 42–45, which are known as extra-large sizes, cannot be exchanged.
  • Any customized design requested by the client cannot be exchanged.
  • We are unable to offer a refund or exchange on sale items.
  • Please note that you cannot make more than one exchange request.
  • Refunds will only be issued if there is a product defect.
  • Bags cannot be exchanged.
  • Gift vouchers are non-refundable and cannot be exchanged for cash or credit.

EXCHANGING YOUR ONLINE PURCHASE

We gladly offer exchanges within 7 days of receiving your order, provided the item is unused, unworn and returned in its original condition.

  • We only exchange if there is a size difference, and the replacement must be for the same design and color.
  • Sizes from 35–41 shown in the original image can be exchanged.
  • Please understand that we exchange sizes only, not designs or colors.
  • The item must be returned in its original condition, unworn and undamaged.
  • Please inform our customer service team within 3 days of receiving the item if you wish to exchange it. You can contact us through Instagram or WhatsApp.
  • Production of the new item may take approximately 2–3 weeks.
  • The customer is responsible for the delivery cost associated with the exchange.
  • If there is an error from our side, such as receiving damaged or faulty goods, we will take full responsibility and arrange the replacement free of charge or issue a refund.

NIERA SHOES REPAIR POLICY

Thank you for choosing NIERA Shoes. We stand behind the quality of our products.

  • If your shoes require repair due to a manufacturing defect within three months (3) from the date of purchase, we will assess and repair them free of charge.
  • For repairs required beyond the initial 4–8 month period, we may offer repair services for a nominal fee.
  • The repair fee will be determined based on the extent of the repair required.
  • If the item has been purchased more than 8 months ago, we may not be able to cover repairs under our standard repair policy.
  • This policy covers manufacturing defects only.
  • Damage caused by misuse, accidents or normal wear and tear is not covered under this policy.