Terms & Conditions

Welcome to NIERA Shoes. By accessing or placing an order through our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or making a purchase.

1. General

  • NIERA Shoes operates this website to provide customers with access to our products and services.

  • By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

2. Products and Orders

  • All products displayed are subject to availability.

  • We reserve the right to cancel or refuse any order at our discretion, including those that appear fraudulent or violate our policies.

  • Product colors may vary slightly due to screen settings.

3. Pricing and Payment

  • All prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.

  • We accept secure online payments through available gateways.

  • Orders will be processed only upon successful payment confirmation.

4. Refunds, Returns & Exchanges

Please refer to our [Refunds, Repairs & Returns Policy] for detailed terms.
In summary:

  • Refunds are offered only in cases of product defects or errors from our side.

  • Exchanges are available for size differences only, and must be the same design and color.

  • Customized items, extra-large sizes (42–45), sale items, and gift vouchers are non-returnable and non-refundable.

  • You must notify our customer service within 3 days of receiving your order for any exchange request.

5. Repairs

  • Manufacturing defects within 3 months will be repaired free of charge.

  • Repairs after 4–8 months will be offered at a nominal fee.

  • Damages caused by misuse or normal wear and tear are not covered.

6. Delivery

  • We strive to deliver within the specified timeline. However, delivery times may vary based on location and availability.

  • NIERA Shoes is not responsible for delays due to courier or unforeseen circumstances.

7. Intellectual Property

  • All content, images, and designs on this website are the property of NIERA Shoes.

  • Unauthorized use or reproduction of content is strictly prohibited.

8. User Conduct

  • You agree not to misuse the website or attempt unauthorized access.

  • You must provide accurate and complete information when placing orders or creating an account.

9. Limitation of Liability

  • NIERA Shoes is not liable for any indirect or consequential damages arising from the use or inability to use our products or website.

10. Amendments

  • We reserve the right to update or modify these Terms at any time without prior notice.

  • Continued use of our site constitutes acceptance of updated Terms.

11. Contact Us

If you have any questions regarding these Terms, please contact us:
📩 Email: info@nierashoes.lk
📞 Phone: +94 763 811 770